Getting from “Shoulda Said” to “Well Said!”
Have you ever had the experience of fielding a request, being called on in a meeting, having to address a conflict or performance issue and just not knowing what to say? Sometimes we say nothing at all, other times we say the absolute wrong thing. And no sooner do we walk away from it than we know exactly what we “shoulda said”. When dealing with co-workers, bosses, customers, vendors… When a response is required or an issue needs to be addressed… Knowing how to say the right thing at the right time is a crucial skill.
In any walk of life, the one thing most of us do daily is communicate with others. But are we doing it well? Differences of gender, generation, and personality style, of experience, needs, and ideas, make effective communication an often complicated matter. With the proper skills we can make the leap from average to effective communication, from “shoulda saids” to “well saids”. The art of effective expression lies in knowing how to be assertive instead of passive or aggressive in our interactions with others. This assertiveness can save us time, money, stress, contracts, relationships and even jobs. It determines the outcomes of our suggestions, requests, negotiations, and conflicts. In short, it determines our results.
This program is packed with concrete examples, tools, and techniques to help make you a more assertive, more effective, more respected communicator. We cover how to give tactful feedback, how to say “no” when necessary, how to word requests and delegations, how to deal with uncooperative or angry people, and so much more.
For more information please contact Stefanie.
Communication Skills topic testimonials:
“Your humorous delivery of such a potent blend of knowledge and experiences made for a delightfully engaging presentation. So engaging, in fact, that I kept forgetting to change tapes while trying to videotape the session! Brilliant!”
– Lex Park, A/V Production Specialist, CCG Systems, Inc., Norfolk, VA
“Although I originally thought this class couldn’t teach me anything, I was surprised and thrilled to find that it actually had me thinking differently by the end. Thank you, Stefanie, for an excellent seminar – the first one in a long time that I didn’t fall asleep in and totally enjoyed!!”
– Maria M., Property Manager, Moscow, PA
